/* support.css */

.support-shell {
    max-width: 1400px;
    margin: 0 auto;
    padding: 24px 20px;
}

.support-page {
    padding: 30px;
    border: 1px solid var(--ui-border);
    border-radius: 24px;
    background: var(--ui-surface);
    box-shadow: var(--ui-shadow-card);
    color: var(--ui-text);
    font-family: var(--ui-font);
    font-size: var(--ui-font-base);
    min-width: 0;
}

.support-page .page-title {
    margin: 0 0 6px;
    color: var(--ui-green);
}

.support-page .page-subtitle, .support-muted {
    color: var(--ui-text-muted);
    line-height: 1.6;
}

.support-heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
    margin-bottom: 24px;
}

.support-page :is(.btn-primary, .view-more, .page-btn) {
    display: inline-flex;
    justify-content: center;
    align-items: center;
    gap: 7px;
    min-height: 38px;
    padding: 9px 22px;
    border: 1px solid var(--ui-green);
    border-radius: var(--ui-radius-sm);
    background: var(--ui-surface);
    color: var(--ui-green);
    font: var(--ui-weight-semibold) var(--ui-font-base)/1.25 var(--ui-font);
    text-decoration: none;
    cursor: pointer;
    box-sizing: border-box;
}

.support-page .btn-primary {
    background: var(--ui-green);
    color: white;
    box-shadow: var(--ui-shadow-button);
}

.support-page :is(.view-more, .btn-primary, .page-btn):hover {
    background: var(--ui-green-hover);
    color: white;
}

.support-page button:disabled {
    opacity: .65;
    cursor: wait;
}

.support-page :is(a, button, summary):focus-visible {
    outline: 2px solid var(--ui-green);
    outline-offset: 3px;
}

.support-page .form-group {
    display: flex;
    flex-direction: column;
    gap: 6px;
    min-width: 0;
    margin-bottom: 16px;
    font-weight: var(--ui-weight-semibold);
    font-size: var(--ui-font-sm);
}

.support-page .form-group :is(input, select, textarea) {
    width: 100%;
}

.support-filters, .support-form-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px 16px;
}

.support-filters {
    grid-template-columns: minmax(220px, 2fr) repeat(3, minmax(140px, 1fr)) auto;
    align-items: end;
    border: 1px solid var(--ui-border);
    border-radius: 16px;
    padding: 16px;
    margin-bottom: 20px;
}

.support-filters .form-group {
    margin-bottom: 0;
}

.support-filters .search-wrap {
    position: relative;
}

.support-filters .search-icon {
    position: absolute;
    top: 50%;
    transform: translateY(-50%);
    color: var(--ui-text-muted);
}

.support-panel {
    border: 1px solid var(--ui-border);
    border-radius: 16px;
    margin: 20px 0;
    background: var(--ui-surface);
    overflow: hidden;
}

.support-panel > summary {
    padding: 16px 20px;
    color: var(--ui-green);
    font-weight: var(--ui-weight-semibold);
    cursor: pointer;
}

.support-panel-body {
    padding: 20px;
}

.support-check {
    display: flex;
    align-items: flex-start;
    gap: 8px;
    font-weight: var(--ui-weight-normal);
    line-height: 1.5;
    margin-bottom: 14px;
}

.support-check input {
    margin-top: 4px;
    flex: 0 0 auto;
    accent-color: var(--ui-green);
}

.support-table-wrap {
    overflow-x: auto;
}

.support-page .admin-table {
    width: 100%;
    border-collapse: collapse;
    font-size: var(--ui-font-base);
}

.support-page .admin-table th {
    padding: 14px 16px;
    text-align: left;
    background: #f9fbf9;
    color: var(--ui-green);
    font-size: var(--ui-font-sm);
    font-weight: var(--ui-weight-semibold);
    white-space: nowrap;
}

.support-page .admin-table td {
    padding: 14px 16px;
    border-bottom: 1px solid var(--ui-border-light);
    vertical-align: middle;
    overflow-wrap: anywhere;
}

.support-page .admin-table small {
    display: block;
    color: var(--ui-text-muted);
    margin-top: 4px;
}

.support-empty {
    text-align: center;
    padding: 24px;
    color: var(--ui-text-muted);
}

.support-page .status-badge {
    display: inline-flex;
    padding: 5px 10px;
    border-radius: 12px;
    font-size: var(--ui-font-xs);
    font-weight: var(--ui-weight-semibold);
    white-space: nowrap;
}

.support-status-open {
    background: #fef9e7;
    color: #b8860b;
}

.support-status-in_progress {
    background: #f3e8fd;
    color: #7c3aed;
}

.support-status-waiting_for_customer {
    background: #e8f4fd;
    color: #1a6fa8;
}

.support-status-resolved {
    background: #eaf2e9;
    color: var(--ui-green);
}

.support-meta {
    display: flex;
    gap: 16px;
    align-items: center;
    flex-wrap: wrap;
    margin: 16px 0 24px;
}

.support-detail-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 300px;
    gap: 24px;
    align-items: start;
}

.support-detail-grid > * {
    min-width: 0;
}

.support-customer-detail {
    grid-template-columns: minmax(0, 1fr);
}

.support-thread {
    display: flex;
    flex-direction: column;
    gap: 14px;
    margin-top: 20px;
}

.support-message {
    padding: 16px 20px;
    border: 1px solid var(--ui-border);
    border-radius: 12px;
    background: var(--ui-surface);
}

.support-staff-message {
    background: #f4f9f4;
    border-left: 3px solid var(--ui-green);
}

.support-note {
    background: #fff8e1;
    border-left: 3px solid #b8860b;
}

.support-message-heading {
    display: flex;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 8px;
    font-size: var(--ui-font-sm);
}

.support-message time {
    color: var(--ui-text-muted);
}

.support-message p {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    margin: 12px 0 0;
    line-height: 1.6;
}

.support-admin-conversation .support-thread {
    max-height: 420px;
    overflow-y: auto;
    padding: 16px 20px;
    background: #f9fbf9;
    border: 1px solid var(--ui-border);
    border-radius: 12px;
}

.support-admin-conversation .support-message {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 4px;
    padding: 0;
    border: 0;
    border-radius: 0;
    background: transparent;
}

.support-admin-conversation .support-message-heading {
    justify-content: flex-start;
    align-items: center;
    gap: 8px;
    color: var(--ui-text-muted);
    font-size: var(--ui-font-xs);
}

.support-admin-conversation .support-message-heading strong {
    font-weight: var(--ui-weight-bold);
    text-transform: uppercase;
    letter-spacing: .3px;
}

.support-admin-conversation .support-message-body {
    max-width: 80%;
    min-width: 0;
    padding: 10px 14px;
    border-radius: 12px;
    border-top-left-radius: 2px;
    background: #e8f0fd;
    color: #1a3f6b;
    font-size: var(--ui-font-base);
    line-height: 1.55;
}

.support-admin-conversation .support-message-body p {
    margin: 0;
    line-height: inherit;
}

.support-admin-conversation :is(.support-staff-message, .support-note) {
    align-items: flex-end;
}

.support-admin-conversation :is(.support-staff-message, .support-note) .support-message-heading {
    justify-content: flex-end;
}

.support-admin-conversation .support-staff-message .support-message-body {
    background: #eaf2e9;
    color: var(--ui-green);
    border-radius: 12px 2px 12px 12px;
}

.support-admin-conversation .support-note .support-message-body {
    background: #fef3e2;
    color: #7a4b00;
    border-radius: 12px 2px 12px 12px;
    border: 1px solid #e6cd9b;
}

.support-admin-conversation .support-note .support-message-heading strong {
    color: #7a4b00;
}

.support-admin-conversation [data-support-reply] {
    padding: 16px;
    border: 1px solid var(--ui-border);
    border-radius: 12px;
    background: var(--ui-surface);
}

@media (max-width: 768px) {
    .support-admin-conversation .support-thread {
        padding: 12px;
    }

    .support-admin-conversation .support-message-body {
        max-width: 95%;
    }

}

.support-page .pagination-wrapper {
    display: flex;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 12px;
    align-items: center;
    padding: 18px 0;
}

.support-page .pagination-controls {
    display: flex;
    gap: 8px;
}

.support-alert {
    padding: 14px 18px;
    background: #fdecea;
    color: #962d22;
    border: 1px solid #efcbc7;
    border-radius: 10px;
    margin-bottom: 20px;
}

.support-chat {
    max-height: 60vh;
    overflow-y: auto;
    border-top: 1px solid var(--ui-border);
    padding: 12px;
}

.support-chat > summary {
    cursor: pointer;
    color: var(--ui-green);
    font-weight: var(--ui-weight-semibold);
}

.support-chat .support-form-grid {
    grid-template-columns: minmax(0, 1fr);
}

.support-chat .support-page {
    padding: 14px;
    border-radius: 12px;
    margin-top: 12px;
}

.support-chat .support-create-form > .btn-primary, .support-chat .support-requests-link {
    width: 100%;
    min-height: var(--ui-control-height, 42px);
}

.support-chat .support-requests-link {
    margin-top: 12px;
}

.support-proof-image, .support-proof-preview {
    display: block;
    max-width: 100%;
    width: auto;
    max-height: 240px;
    object-fit: contain;
    border: 1px solid var(--ui-border);
    border-radius: var(--ui-radius-sm);
    margin-top: 12px;
}

.support-proof-preview[hidden] {
    display: none;
}

.support-proof-field input[type="file"] {
    max-width: 100%;
    font: inherit;
    color: var(--ui-text);
}

.support-proof-field .support-upload-button {
    position: relative;
    align-self: flex-start;
    overflow: hidden;
    cursor: pointer;
}

.support-proof-field .support-upload-button input[type="file"] {
    position: absolute;
    inset: 0;
    width: 100%;
    height: 100%;
    opacity: 0;
    cursor: pointer;
}

.support-upload-button:focus-within {
    outline: 2px solid var(--ui-green);
    outline-offset: 3px;
}

.support-proof-previews, .support-proof-gallery {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(110px, 1fr));
    gap: 12px;
    max-width: 720px;
}

.support-proof-tile {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 10px;
    border: 1px solid var(--ui-border);
    border-radius: var(--ui-radius-sm);
    background: var(--ui-surface);
}

.support-proof-tile .support-proof-preview {
    width: 100%;
    height: 110px;
    margin: 0;
    object-fit: cover;
}

.support-proof-tile span {
    overflow-wrap: anywhere;
}

.support-proof-field [data-support-image-error][hidden] {
    display: none;
}

.support-viewer {
    border: 0;
    padding: 0;
    margin: 0;
    width: 100vw;
    height: 100dvh;
    max-width: none;
    max-height: none;
    background: transparent;
}

.support-viewer[open] {
    display: flex;
}

.support-viewer::backdrop {
    background: rgba(0, 0, 0, .92);
}

.support-viewer .gallery-nav[hidden] {
    display: none;
}

.support-viewer-open {
    overflow: hidden;
}

#chat-box.staff-mode :is(#chat-messages, #chat-suggestions, #char-counter) {
    display: none;
}

#staff-chat-body {
    display: contents;
}

#chat-box.staff-mode #staff-chat-body {
    display: block;
    flex: 1 1 auto;
    min-height: 0;
    overflow-y: auto;
    overflow-x: hidden;
}

#staff-messages {
    padding: 14px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    background: #f7f9f7;
}

#staff-messages:empty {
    display: none;
}

#staff-messages[hidden], #chat-box [hidden] {
    display: none;
}

#staff-messages .chat-bubble {
    flex-shrink: 0;
    white-space: pre-wrap;
}

#staff-messages .chat-bubble p {
    margin: 0;
}

.staff-chat-message {
    display: flex;
    flex-direction: column;
    gap: 4px;
    min-width: 0;
    align-items: flex-end;
}

.staff-chat-message.from-staff {
    align-items: flex-start;
}

.staff-chat-message-meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: flex-end;
    gap: 6px;
    color: var(--ui-text-muted);
    font-size: var(--ui-font-xs);
}

.from-staff .staff-chat-message-meta {
    justify-content: flex-start;
}

.staff-chat-message-meta strong {
    text-transform: uppercase;
    font-weight: var(--ui-weight-bold);
    letter-spacing: .3px;
}

.staff-chat-tools {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
    padding: 8px 12px;
    border-top: 1px solid var(--ui-border);
    flex-shrink: 0;
}

.staff-chat-tools button, .staff-chat-pages button, #staff-chat-recover {
    background: var(--ui-surface);
    color: var(--ui-green);
    border: 1px solid var(--ui-green);
    border-radius: var(--ui-radius-sm);
    padding: 7px 10px;
    font: var(--ui-weight-semibold) var(--ui-font-sm) var(--ui-font);
    cursor: pointer;
}

.staff-chat-tools label {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: var(--ui-font-sm);
    min-width: 0;
}

#staff-chat-history {
    min-width: 0;
    max-width: 200px;
    width: 100%;
}

#staff-chat-status {
    flex-shrink: 0;
    margin: 0;
    padding: 6px 12px;
    font-size: var(--ui-font-sm);
    color: var(--ui-text-muted);
}

#chat-box :is(#staff-chat-contact, #staff-chat-photos) {
    padding: 10px 12px;
    border-radius: 0;
    border: 0;
    border-top: 1px solid var(--ui-border);
    box-shadow: none;
}

#staff-chat-contact .form-group {
    margin-bottom: 8px;
}

#staff-chat-contact :is(p, .support-check) {
    margin: 6px 0;
    font-size: var(--ui-font-sm);
}

#staff-chat-photos summary, #staff-chat-recovery summary {
    cursor: pointer;
    color: var(--ui-green);
    font-size: var(--ui-font-sm);
}

#staff-chat-recovery {
    flex-shrink: 0;
    padding: 6px 12px;
    font-size: var(--ui-font-sm);
}

#staff-chat-recovery input {
    width: 100%;
}

.staff-chat-pages {
    display: flex;
    gap: 8px;
}

.support-page .support-create-form .support-muted {
    margin: 12px 0;
    font-size: var(--ui-font-sm);
}

@media (max-width: 1100px) {
    .support-filters {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

}

@media (max-width: 768px) {
    .support-shell {
        padding: 16px 10px;
    }

    .support-page {
        padding: 20px 14px;
    }

    .support-form-grid, .support-detail-grid, .support-filters {
        grid-template-columns: minmax(0, 1fr);
    }

    .support-panel-body {
        padding: 16px 12px;
    }

}

.support-chat {
    flex: 0 1 auto;
    max-height: 65%;
    min-height: 42px;
}

#chat-box:has(#chat-support[open]) #chat-suggestions {
    display: none;
}

.support-notice {
    background: #eaf2e9;
    border: 1px solid var(--ui-border);
    color: var(--ui-green);
    padding: 14px 18px;
    border-radius: 10px;
    margin-bottom: 20px;
}

.support-heading > div { 
    min-width: 0; 
    max-width: 100%; 
}

.support-page .page-title, .support-panel-body { 
    overflow-wrap: anywhere; 
}
.support-table-wrap td:first-child {
    white-space: normal; 
    overflow-wrap: anywhere; 
    min-width: 150px; 
    max-width: 260px; }